Wartime requires a different business playbook, because what got you here, won’t get you out. It’s easy to pat ourselves on the back during peacetime and say that we’ve done a great job. But during wartime, like now, we need to rise to the occasion more than ever. We know that doing nothing in the...

I launched the nation’s first Customer Experience apprenticeship back in 2017 and it’s proven to be a competitive advantage for us that contributes to the bottom line. This isn’t something I want to keep as ‘secret sauce’ — in fact, my vision is to help create a world where 10% of all the workforce are...

Did you ever watch American Gladiators growing up? I used to LOVE watching that show. So when “Laser” from American Gladiators reached out to me, I was like whaaaaaat? Laser was half all-American and half brawler. Shit, I used to cheer for him when he would get DQ’d for being a little ‘extra’! Turns out,...

It blows my mind seeing parents trying to find a job for their kids and simultaneously talking about how great their kid is. I see posts and get emails/texts like this all the time… These parents are stuck doing things for their kids because they didn’t teach them how to sell at a young age. ...

When I was in high school, I was told I should become a lawyer. I guess it was because I was well-spoken with a knack for being persuasive. (Funny that no one was telling me to use my skills to be an entrepreneur.) In anticipation of turning 16 and being able to drive, I reached...